Refund policy

All of our products are made to order, ensuring each item is unique and crafted specifically for you. As a result, we do not support returns or exchanges if the wrong size, color, or style was ordered, or if you simply change your mind.

However, we are committed to providing high-quality products and customer satisfaction. If you receive a damaged product or if there is a manufacturing error, we offer a free replacement or a refund. Please contact us within 30 days of product delivery to address any issues.

To initiate a return or exchange due to damage or error, please reach out to our customer service team at ahoy@thelakedog.com with your order details and a photo of the issue. We will process your request promptly and ensure you receive a replacement or refund as quickly as possible.